Author name: Megan Augustine

Here’s what to look for in health apps and wearable tech

Are you overwhelmed by the many choices consumers now have for monitoring their health? What do you tell your patients when they seek advice on what health app or wearable tech to use? When evaluating these techno-medical innovations, keep the following things in mind. Begin with the devices and operating systems you’re comfortable with Perhaps

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How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential customers. To keep callers on the line, use these Voice over Internet Protocol (VoIP) features. VoIP phone systems can help make waiting on

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Enhancing IT admin efficiency with the Microsoft 365 Apps admin center

The shift from traditional office setups prior to the pandemic to flexible working arrangements in the post-COVID-19 era has been tough on IT administrators. They have had to juggle multiple tasks, including supervising and securing workflows, devices, and software, and deploying IT solutions within budget while keeping cyberthreats at bay. To help IT personnel fulfill

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Here’s why your SMB should consider business intelligence

For years, big companies have been harnessing the power of business intelligence (BI) to improve business performance. And for them, paying experts to analyze large data sets is no issue. It’s different with small- and medium-sized businesses (SMBs). SMBs also store large volumes of data, but many SMB owners are wary of spending too much

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Make Microsoft 365 Groups connectors work for your team

Microsoft 365 Groups’ connectors feature enables users to link to and get information from third-party apps in Microsoft Outlook. This feature helps keep workflow and collaboration much more seamless for teams who constantly share ideas and relevant information with one another. Learn how you can maximize this feature for your team. How do connectors work?

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The benefits of identity and access management to your organization

Every technology you use — whether it’s a cloud-based program, a mobile application, or on-premises servers — contains sensitive business data vital to conducting operations. So how can you ensure the security of such data from cyberthreats like identity theft, phishing attacks, and other forms of fraud? Identity and access management (IAM) is the answer

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Why monitoring your employees’ online activities is both good and bad

More and more businesses are choosing to monitor their employees’ online behavior, as it’s one way of keeping their data and devices secure. However, there are consequences to monitoring your employees’ activities. For instance, doing so can make them feel like their privacy is being violated, which can affect productivity and morale. Because of this,

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