In the sprawling landscape of construction supply, Modern Builders Supply (MBS) faced a formidable communication challenge. With 26 locations across 5 states, offering a diverse product range, including roofing, siding, windows, decking, doors, and kitchen products, their existing telecom provider proved to be both costly and underwhelming in service. The need for a reliable and cost-effective solution prompted MBS to explore alternatives, leading them to a partnership with infinIT.
Sean Brown, the IT Director at MBS, recalls the decision-making process: “Leaving our previous provider was inevitable due to high costs and lackluster service. When exploring alternatives, infinIT came highly recommended, and their pitch for the 3CX system was compelling. It’s not only efficient but also cost-effective. Everyone at infinIT is responsive and easy to work with.”
The shift to infinIT was not just about escaping dissatisfaction; it was about embracing efficiency and affordability. The 3CX system, pitched by the knowledgeable team at infinIT, became the cornerstone of MBS’ communication infrastructure. Positive interactions with the infinIT team far outweighed any negatives, and the introduction of redundancy in the phone system added a layer of reliability previously unexperienced.
Modern Builders Supply operates a myriad of entities including MBS Interiors, BuyMBS.com, Polaris Windows and Doors, and HIS (Home Improvement Supply). Managing communication across this diverse portfolio demanded a robust solution. Leveraging the 3CX system, infinIT seamlessly wove together an integrated communication network, ensuring smooth operations across all MBS locations and entities.
Over the course of a year, MBS noticed significant performance improvements. While there were initial hiccups, the infinIT team worked diligently to iron out any issues promptly. Brown emphasizes that “The team at infinIT helped us address performance issues swiftly, and we now appreciate the seamless service they provide.”
Reflecting on their experience, Brown offers a resounding recommendation: “I would recommend infinIT’s service as a very affordable system that is robust and can meet any of your needs. The price point is fantastic, as well as the support.”
Modern Builders Supply’s journey with infinIT is not just a transition from one telecom provider to another; it’s a narrative of transformation. The partnership has not only resolved initial challenges but has seamlessly integrated a robust and reliable communication system, contributing significantly to the streamlined operations of MBS across its extensive network of locations and diverse entities. In the realm of IT support, infinIT emerges not just as a service provider but as a trusted partner in MBS’s ongoing success story.
