Author name: Doug Adams

The benefits of call recording: Get more from your conversations

Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording. Pinpoint problem areas Call recording can help

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Viva Insights: An essential business productivity tool

Viva Insights uses the power of data and analytics to help businesses of all sizes improve their employees’ productivity. Let’s learn more about this business productivity tool and how it can benefit your organization. How does Viva Insights work? Viva Insights shows users personalized recommendations that can help them do their best work. By analyzing

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Micro Doctor IT Announces Partnership with N2Net

Agreement expands client offerings for both data security and advanced cloud capabilities WARREN – October 18, 2022 – Micro Doctor IT, a full-service IT, security, and managed services technology company, which was founded in 1989, has formed a new partnership with Cleveland-based N2Net. Micro Doctor IT President Mark Richmond made the decision to partner with

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HIPAA-approved social media guidelines for businesses

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was established with the goal of protecting the privacy of medical providers and their patients. The act sets standards for how healthcare organizations must protect patient information, including what kind of security measures must be in place to keep data safe. In this blog post,

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