Author name: Megan Augustine

Business Class Broadband Versus Dedicated Access

As more and more services migrate to the cloud, so does the need for increased bandwidth. While still viewed as a relatively commoditized service, the speed and quality can (and do) vary by provider. Understanding how your internet bandwidth is provided will not only help you make better buying decisions, but will also help educate

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The 4 biggest mistakes when choosing a business phone system

Choosing a business phone system can be daunting, especially for non-technical people. Why? Because business phone systems are big ticket items that typically only need replacing or upgrading every ten to fifteen years. Oftentimes, the phone system outlasts the people who originally had it installed.

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Survival Without Phone or Internet? Time for a Disaster recovery Plan

Disasters occur everyday. One of the most impactful and memorable natural disasters was Hurricane Sandy in 2012. Hitting the east coast with a brute force spanning 1,100 miles and affecting 24 states and thousands of businesses, Hurricane Sandy destroyed company structures, inventories,  and paper records. Plus, there was something else lost that not many companies considered: voice

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What is VoIP and why does it matter for your business?

If the extent of your office telecommunications knowledge revolves around: a.) picking up your office telephone when it rings or, b.) picking up your phone, dialing a number (maybe an extension), hearing the ring and waiting for someone to pick up —you’re not alone but you might be missing out on a HUGE opportunity to

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Understanding How VoIP Works is Essential in Choosing Your New Office

What are the most important factors when it comes to choosing a new facility for your new or growing business? The most obvious answer is probably location, layout, square footage and mortgage/purchase price. Some would argue that having the correct logistics in place along with proper fixtures are principal concerns. You might also suggest that

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Fiber Cut Tests the Disaster Preparedness of Local Businesses

How many times have we seen or heard the plights of disaster victims in the national media? Why doesn’t this give us pause to plot our disaster recovery plan rather than convincing ourselves it couldn’t happen to us? Well, this week the residents of Northeast Ohio had to look no further than our own backyard

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