Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll
Microsoft 365 has become an incredibly popular choice for enterprises of all sizes looking for a comprehensive set of tools for staying productive and secure. But as with using any software, it is important to take steps to protect your
In today’s business world, having a cloud-based OMS can give you a big advantage. The cloud offers many benefits, including the ability to access your data from anywhere, scalability, and cost savings. A cloud-based order management system (OMS) is a
More and more cybercriminals are launching watering hole attacks to gain access to company networks. But what exactly is a watering hole attack, and how can you protect yourself from it? Read on to learn how. How watering hole attacks
Small businesses are increasingly moving from traditional telephones to Voice over Internet Protocol (VoIP) to save on costs. While VoIP offers many benefits, an unsecure system can leave your business vulnerable to a new kind of attack called telephony denial-of-service
Viva Insights uses the power of data and analytics to help businesses of all sizes improve their employees’ productivity. Let’s learn more about this business productivity tool and how it can benefit your organization. How does Viva Insights work? Viva
Agreement expands client offerings for both data security and advanced cloud capabilities WARREN – October 18, 2022 – Micro Doctor IT, a full-service IT, security, and managed services technology company, which was founded in 1989, has formed a new partnership
Employee efficiency refers to the ability of a worker to do their job effectively using the resources available to them. Increasing efficiency can have a direct impact on productivity, as maximizing their time and effort at work can lead to
For many, the internet is an important part of their everyday lives. They use it for shopping, banking, and keeping in touch with loved ones and friends. A lot of people, however, are not aware of the many cyberthreats that
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