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How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential customers. To keep callers on the line, use

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The risks of password autofill

Hackers may have found an effective way to track users using a web browser or password manager’s password autofill feature. Here’s how they do it and what you can do to protect yourself. Why password autofill is so dangerous Modern

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Choosing between Microsoft Teams and Google Meet

Microsoft Teams and Google Meet are two of the most popular online communication platforms today, thanks to their robust set of features that make staying connected with clients and colleagues easy and convenient. As the two tools are pretty much

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Make Microsoft 365 Groups connectors work for your team

Microsoft 365 Groups’ connectors feature enables users to link to and get information from third-party apps in Microsoft Outlook. This feature helps keep workflow and collaboration much more seamless for teams who constantly share ideas and relevant information with one

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