How to keep callers engaged while on hold in a call
If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current
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Enhancing IT admin efficiency with the Microsoft 365 Apps admin center
The shift from traditional office setups prior to the pandemic to flexible working arrangements in the post-COVID-19 era has been tough on IT administrators. They have had to juggle multiple
Here’s why your SMB should consider business intelligence
For years, big companies have been harnessing the power of business intelligence (BI) to improve business performance. And for them, paying experts to analyze large data sets is no issue.
The risks of password autofill
Hackers may have found an effective way to track users using a web browser or password manager’s password autofill feature. Here’s how they do it and what you can do
Choosing between Microsoft Teams and Google Meet
Microsoft Teams and Google Meet are two of the most popular online communication platforms today, thanks to their robust set of features that make staying connected with clients and colleagues
Make Microsoft 365 Groups connectors work for your team
Microsoft 365 Groups’ connectors feature enables users to link to and get information from third-party apps in Microsoft Outlook. This feature helps keep workflow and collaboration much more seamless for
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