No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call
Out of the hundreds of Office 365 tools available to you, you’re probably using only 10-15% of them. This could be due to a lack of training or an unfamiliarity with some of the advanced options available in Word and
Everyone thought the worst was over when credit-reporting agency Equifax revealed that the credentials of 145.5 million people in the US were leaked. However, the company recently discovered that there are more victims from the major breach. Here’s everything you
Have you decided to build up your web presence and attract new customers using social media? Here are five tips on how small- and medium-sized businesses (SMBs) can turn likes into dollars. #1. Choose the right platform Between Facebook, Twitter,
Google applications mostly comprise collaborative tools that are regularly updated to address your growing needs. With their new Google Drive update, gone are the days of converting files just to add a comment because you can now easily comment on
Due to Spectre and Meltdown, thousands of healthcare providers are at risk of data leakage, which can result in lawsuits and reputation loss. As such, institutions will need to be more proactive about their cybersecurity. Read on to learn how
It’s getting harder and harder for small-business owners to make informed IT decisions. There’s a paradox of choice as the market becomes overrun with solutions that are equal parts affordable and confusing. Today we’re going to make your life a
Internet-based technologies like VoIP (Voice over Internet Protocol) are widely used by small- and mid-sized businesses (SMBs) to bolster work productivity and efficiency. There are two kinds of phones to choose from: traditional desk phones (hardphones) or software-based phones (softphones).
Email users are always looking for a better way to organize their inboxes, personalize their email signatures, or streamline group communication. Fortunately, these features already exist for Outlook users. You just need to know where to look. Clean Up your
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