More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition
Prior to the release of Microsoft’s version of Slack — a popular cloud-based team collaboration tool –, Microsoft Teams received a major update that might have given it the competitive edge. Enhanced communications aren’t the only way productivity will be
Although a ransomware infection might feel targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, but the further it goes, the more resources are allocated to fighting it. If your data is held
Did you know that Mill Creek MetroParks is Ohio’s first park district? Mill Creek Park was established in 1891 by Volney Rogers, who created the park because he believed that “land itself could improve the lives of Youngstown citizens by
Yahoo has had two breaches, one in early 2014 and now one in late 2016. The FBI has now announced that this is the largest breach in cybercrime history, with over ONE BILLION accounts being hacked. How? Apparently, it all
There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these processes. If you’re looking for a great way to add value to your business, an
Businesses nowadays are focusing their marketing efforts towards social media. Precious time and money are being invested in expanding customer base, establish corporate identity, and drive revenue. That’s why it’s vital for owners to know which platforms work, and which
We’ve talked about network virtualization on this blog before, but there was some recent confusion over whether or not that service is different from software-defined networking. It’s not a big difference, but no, they’re not the same. Let’s take a
Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business
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