Support
CURRENT PARTNERS
When a problem arises, we want you to have access to engineers who can fix that problem quickly. At infinIT, you won’t have to worry about sitting in a support queue for twenty minutes or more. If an engineer doesn’t answer your call within one minute, someone will. We don’t keep our clients waiting. Your time is valuable. We answer your call and solve your problem so you can get back to your business.
ENTER A SERVICE TICKET:
The team at infinIT is here to assist with your challenges, just let us know what’s happening by submitting a ticket in the customer inferface…
DURING BUSINESS HOURS
Monday-Friday - 8:00 a.m. to 5:00 p.m.
To Request Service:
Email support@infinit.us
OR call our service desk hotline 1-800-343-7400
AFTER BUSINESS HOURS**
Monday-Friday after 5:00 p.m. and weekends
Next Business Day Requests
Call the service desk hotline 1-800-343-7400. Leave a voicemail with your name, company, number and a description of the issue. We will respond to the voicemail the next business day.
Immediate Response Required (Work Stoppage)
Call the service desk hotline 1-800-343-7400. An on-call technician will be called by the after-hours team and return your call in 15 minutes or less.
**Please note: There will be an after-hours service charge for any support requests not covered under your Managed Service Agreement.
