UniVoice SIP Trunking
Asterisk Setup Information for UniVoice
Your InfinIT engineer will provide you with a username, password, and registrar server address for your SIP Trunk. You will need to create the Asterisk configuration to match. Examples are below.SIP Register String
register => USERNAME:PASSWORD@REGISTRARSERVER/n2net
SIP Peer Definition
[n2net]
type=peer
username=USERNAME
secret=PASSWORD
host=REGISTRARSERVER
dtmfmode=rfc2833
context=n2net
canreinvite=no
disallow=all
allow=ulaw
insecure=port,invite
sendrpid=pai
fromuser=USERNAME
fromdomain=REGISTRARSERVER
Changing your callerID
InfinIT will allow you to send you own callerID sting provided it is in the P-Asserted-Identity header.P-Asserted-Identity: <2165551111@samplecustomer.com> support@infinit.us
Phone
+1 800-343-7400
Knowledge Base
DURING BUSINESS HOURS
Monday-Friday - 8:00 a.m. to 5:00 p.m.
To Request Service:
Email support@infinit.us OR call our service desk hotline 1-800-343-7400
AFTER BUSINESS HOURS**
Monday-Friday after 5:00 p.m. and weekends
Next Business Day Requests
Call the service desk hotline 1-800-343-7400
Leave a voicemail with your name, company, number and a description of the issue. We will respond to the voicemail the next business day.
Email support@infinit.us
You will receive a response with an incident number, and technician will follow up on the next business day.
Immediate Response Required (Work Stoppage)
Call the service desk hotline 1-800-343-7400
An on-call technician will be called by the after-hours team and return your call in 15 minutes or less.
**Please note: There will be an after-hours service charge for any support requests not covered under your Managed Service Agreement.
IT Support Contact Number
1-800-343-7400
support@infinit.us
