Author name: Doug Adams

The business benefits of CRM software

Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn’t already using CRM, here are five reasons why you should definitely give it a chance. Grows

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The Latest VoIP Technologies – and How They Can Benefit Your Business

Everyone is talking about it. By it, I mean Voice over Internet Protocol (VoIP)—a popular, cheap, and effective way to provide telephony to businesses. But you probably didn’t know that VoIP has been around since 1974, did you? The very first type of VoIP call was known as Network Voice Protocol (NVP) and was made

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2017 IT essentials: disaster recovery plan

When disaster strikes, organizations need to put their business continuity plans into action and recover their IT systems as quickly as possible. Failing to do so can mean serious financial and reputational repercussions. Despite this, investments in disaster recovery are set aside each year for high-tech IT investments, and every year companies and employees continue

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New Year, New Start…or is it?

Too often businesses are looking at their organizational map with “the business” and its functions on one side, and the Information Technology (IT) services on the other. The business focuses all of its planning on one side and doesn’t even think about the other. In a day of ever-changing technology, I find it hard to imagine

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