Business Value

A business owner reviewing multiple IT proposals. The pricing differences are real, but so are the differences in what's actually included.

Apples to Oranges: Why It’s So Hard to Compare MSP Quotes

Are you getting wildly different MSP quotes? See why managed IT service pricing varies so much, and learn what Cleveland businesses should really be comparing. In This Article: You asked three managed IT providers for quotes. You got back three numbers that don’t resemble each other. One is almost double the others. You’re not sure […]

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A small business team in Cleveland working across multiple devices with the kind of flexibility cloud services are designed to support.

5 Signs Your Small Business Needs Cloud Service Solutions in Cleveland

Is your Cleveland small business outgrowing its current IT setup? See 5 signs it’s time to explore cloud service solutions. Discover exactly what to do next. In This Article: Most small businesses don’t wake up one morning and decide to move to the cloud. It happens gradually. They do a workaround here, receive a complaint

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An IT technician provides on-site business office support to repair a computer.

Cleveland IT Support: Why Local Response Time Beats National Providers

See how local IT support can provide Cleveland businesses some of the fastest response times, real accountability, and a team that knows your environment well. In This Article: There’s a version of this story that plays out constantly across businesses in Cleveland, Akron, and Youngstown. A company signs up with a large national IT provider

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A business professional using a VoIP phone system in an office for business communication.

How to Choose the Best Business VoIP Provider in Northeast Ohio

Choose the best business VoIP provider in Northeast Ohio. See what matters beyond price, such as infrastructure, support, and call quality that actually works. In this Article: Shopping for business VoIP services can feel like choosing between dozens of nearly identical options. Every provider promises crystal-clear calls, unlimited features, and unbeatable prices. Then you sign

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Managed IT services professional providing support with headset and computer in modern office.

Managed IT Services vs. Hourly Support: Why Cleveland Businesses Need a Department, Not a Handyman

Hourly IT support costs more than managed services and delivers less. See why Cleveland area businesses choose proactive IT departments over part-time help. In this Article: Your server crashes at 3 PM on a Friday. You call your hourly IT guy. He’s tied up with another client and can’t get to you until Monday morning.

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Why Smart Businesses Never Buy the Cheapest IT Solution

Cheap IT solutions always end up becoming expensive mistakes… See why Northeast Ohio businesses choose quality technology partners over bargain providers. You get three IT quotes. One costs twice as much as the others. Your first instinct? Choose the cheapest option and congratulate yourself on saving money. Six months later, you’re paying emergency repair bills

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New Year, New Start…or is it?

Too often businesses are looking at their organizational map with “the business” and its functions on one side, and the Information Technology (IT) services on the other. The business focuses all of its planning on one side and doesn’t even think about the other. In a day of ever-changing technology, I find it hard to imagine

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How We Generate & Retain Business Through Wine Mixers

Did you know that 69 percent of B2B marketers consider in-person events effective (Sensible Marketing)? In-person events allow you to break down barriers, make eye contact with someone & shake their hand. As Marketing Manager of Micro Doctor IT, I’ve discovered the value of face-to-face interactions after three years of holding Joint Venture Marketing events.

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Ransomware is Back with a Vengeance

By: Mark Richmond, President/CEO of Micro Doctor IT Ransomware is a virus that encrypts the files on a computer and any network shared drives attached to that PC. Businesses are being hit with ransomware at an alarming pace. Once those files are encrypted there are 2 options: pay the ransom (averaging $1500.00 in Bitcoins) or

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