As a Managed Service Provider, you provide a valuable service to your customer. You take care of the logistical problems that your clients don’t want to or simply can’t deal with on their own. But in order to do your job ensuring that your customer’s IT infrastructure is doing its best, you need to make […]
Are MSPs the New Second Class Citizen? Read More »
Part of your job as an MSP is to provide high-tech support to your clients. But when your data service goes down, does your carrier provide the same kind of support to you? More often than not, the answer to that question is “no,” and that’s what we want to talk about today. Carriers Say
Carriers Say They Support MSPs, but Do They? Read More »
Non-billable support can make or break an MSP. Support hours are great when the client is paying, but support for monthly services like voice and data aren’t typically billable. It means troublesome connections or poor call quality can end up costing a lot in non-billable support time. Here are three easy ways to reduce time
3 ways an MSP can reduce support time with clients Read More »
The first step to answering this question is determining whether a particular customer is satisfied with their service. To do that, without asking your customer, check the following: How much time have you spent on support with this client? If you’re spending an unreasonable amount of time providing support to your client, it might be
Is Your Customer’s Connection to the Internet the Wrong One? Read More »
Offering the Right Service Options All Comes Down to the Provider In the old days, the phone company handled voice and the ISP handled data. Nowadays with the proliferation of Voice over IP, traditional PBX systems are becoming obsolete. The internet is also being used for a lot more than just surfing the web. With
What Every MSP Should Know About Voice and Data Providers Read More »
As the Voice over IP experts here in Cleveland, we know a thing or two about deploying VoIP, whether it be on a dedicated circuit, MPLS network, or broadband connection. Now with the splash SD-WAN is making, we’ve been getting a lot of questions about how VoIP is (or will be) provisioned over SD-WAN. First,
VoIP Over SD-WAN – What to Expect Read More »
“Every success story is a tale of constant adaption, revision and change.” – Richard Branson The days of Managed Service Providers updating PC’s, servers, and running backups are long gone. The cloud has changed the way businesses are using the Internet. VoIP is a mainstream technology. Printers, scanners, and copiers are now smart devices on
How Managed Service Providers are Leveraging SD-WAN Read More »
As interest and adoption of SD-WAN technology continues, the question as to whether or not MPLS networks are still relavent has naturally arisen. While it’s going to continue to be a topic of increasing debate over the next few years, here are our thoughts on the matter. First, make no mistake, SD-WAN is the WAN
Is MPLS Still Relevant? Read More »
SD-Wan (software-defined wide area network), is a relatively new WAN technology. Until now, businesses have relied on private WAN architectures like MPLS to support their remote sites. The idea being that their remote users should have the same application experience as those directly connected to the corporate LAN. Until now, companies would have to run
Why All The Buzz About SD-WAN? Read More »
Not too long ago, the telecom world was divided up nicely. Everyone had their place and played their role. The phone system manufacturer made premise-based hardware business phone systems. Carriers ran lines into those systems and billed the customer directly. ISP’s handled internet access, and Managed Service Providers handled the LAN. Even the copier folks
The Telecom Vultures and What Every MSP Should Guard Against Read More »
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