What Drives Managed IT Service Costs? A Buyer’s Guide for Northeast Ohio Businesses

Ask five managed IT providers what they charge. You’ll likely get five different answers and five different ways of explaining those answers. The reason? Managed IT pricing varies widely, based on: Before comparing quotes side by side, it helps to understand how the pricing works across the whole industry. This guide breaks down the mechanics […]

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VoIP Over SD-WAN – What to Expect

Leave a Comment / Business Phone System, Internet Access, MSP / Doug Adams

As the Voice over IP experts here in Cleveland, we know a thing or two about deploying VoIP, whether it be on a dedicated circuit, MPLS network, or broadband connection. Now with the splash SD-WAN is making, we’ve been getting a lot of questions about how VoIP is (or will be) provisioned over SD-WAN. First,

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What Every MSP Should Know About Voice and Data Providers

Leave a Comment / Business Phone System, Internet Access, MSP / Doug Adams

Offering the Right Service Options All Comes Down to the Provider In the old days, the phone company handled voice and the ISP handled data. Nowadays with the proliferation of Voice over IP, traditional PBX systems are becoming obsolete. The internet is also being used for a lot more than just surfing the web. With

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The Telecom Vultures and What Every MSP Should Guard Against

Leave a Comment / Business Phone System, Internet Access, MSP, SD-WAN, telecom / Doug Adams

Not too long ago, the telecom world was divided up nicely. Everyone had their place and played their role. The phone system manufacturer made premise-based hardware business phone systems. Carriers ran lines into those systems and billed the customer directly. ISP’s handled internet access, and Managed Service Providers handled the LAN. Even the copier folks

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Why All The Buzz About SD-WAN?

Leave a Comment / Business Phone System, Internet Access, MPLS, MSP, SD-WAN / Doug Adams

SD-Wan (software-defined wide area network), is a relatively new WAN technology. Until now, businesses have relied on private WAN architectures like MPLS to support their remote sites. The idea being that their remote users should have the same application experience as those directly connected to the corporate LAN. Until now, companies would have to run

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Is MPLS Still Relevant?

Leave a Comment / Business Phone System, Internet Access, MPLS, MSP, SD-WAN / Doug Adams

As interest and adoption of SD-WAN technology continues, the question as to whether or not MPLS networks are still relavent has naturally arisen. While it’s going to continue to be a topic of increasing debate over the next few years, here are our thoughts on the matter. First, make no mistake, SD-WAN is the WAN

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How Managed Service Providers are Leveraging SD-WAN

Leave a Comment / Business Phone System, Internet Access, MSP, SD-WAN / Doug Adams

“Every success story is a tale of constant adaption, revision and change.” – Richard Branson The days of Managed Service Providers updating PC’s, servers, and running backups are long gone. The cloud has changed the way businesses are using the Internet. VoIP is a mainstream technology. Printers, scanners, and copiers are now smart devices on

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