Megan Augustine - InfinIT

Cloud-Based Voice Can’t Guarantee Call Quality Regardless of the System or Vendor

Leave a Comment / cloud-based voice, MSP / Megan Augustine

The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t […]

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Considerations for Aging Phone Systems

Leave a Comment / Business Phone System / Megan Augustine

The average business phone system will typically last 7-15 years. While the average lifespan is certainly longer than a PC or server, these systems will face an eventual end of life. Oftentimes, manufacturers stop supporting older model systems well before they fail on-site. Staying educated and looking at options ahead of your current system breaking

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Who Does What When it Comes to Voice and Data?

Leave a Comment / Internet Telephony Service Providers / Megan Augustine

In the old days of business communications, things were pretty cut and dry – the telephone system folks sold the business phone system to the organization and the phone company provided the monthly calling service, phone numbers, and long distance service.

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How SIP Trunking Can Add Revenue for MSPs

Leave a Comment / MSP, SIP Trunking / Megan Augustine

If you’re unfamiliar, SIP stands for “Session Initiated Protocol,” and is the primary protocol used to establish a voice communication session on a data network. SIP Trunking is a service offered by VoIP providers like N2Net which replaces the traditional phone line in a business and allows voice traffic to traverse the data line instead.

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How MSPs Can Find Profit Selling Third Party Products

How Much is Your Degraded Internet Actually Costing Your Business?

Leave a Comment / business internet / Megan Augustine

Internet access has become perceived as a commoditized service like gas and electricity. Unlike gas and electric which are regulated and must conform to specific guidelines and quality metrics and which offer customers virtually unlimited availability, the internet has limitations.

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VoIP Can Be Low-Touch High-Margin for MSPs

Leave a Comment / MSP, VoIP / Megan Augustine

We work with a lot of Managed Service Providers, and the one common theme among them is their desire to focus on providing maximum value to their clients within their core focus, and find reliable, trustworthy partners to provide services outside of their main business area. Secondarily, they want to increase revenue and profitability in

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How VoIP Is Benefiting Health Services

Leave a Comment / health services, VoIP / Megan Augustine

While Voice over IP (VoIP) is beneficial to a variety of industries, certain industries tend to benefit more than others simply because of the nature of the businesses associated with it. Healthcare services is one of these industries. From hospitals to elder care facilities and skilled/home nursing, VoIP is proving itself an invaluable technology asset

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MSPs Losing Money Supporting Third-Party Solutions

3 Most Common Internet-Related VoIP Issues

Leave a Comment / MSP, VoIP / Megan Augustine

When it comes to Voice over IP (VoIP), there’s plenty which can go wrong, and having been in the VoIP services business for many years, we tend to see the same issues pop up over and over. Below, we’ll review the three most common issues we deal with so you’ll know what to watch out for

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Author name: Megan Augustine