MSP

Cloud-Based Voice Can’t Guarantee Call Quality Regardless of the System or Vendor

Leave a Comment / cloud-based voice, MSP / Doug Adams

The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t […]

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Voice Services Turning into Billing Nightmares for MSPs

Leave a Comment / MSP, Voice over IP / Doug Adams

Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is

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Why MSPs Love PDIA for VoIP

Leave a Comment / MSP, pdia, VoIP / Doug Adams

Talk to any owner of a Managed Service Provider business about Voice over IP (VoIP) and you’ll hear a horror story or two. We’ve certainly heard our share.

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