Business or office mobility (also called enterprise mobility at times) is a reference to the change in work habits and communication expectations for today’s modern employee. We can measure mobility by simply analyzing the capabilities and efficacy of a professional when they’re outside of their normal work environment.
Getting Marooned? Get Mobility! Read More »
Choosing a business phone system can be daunting, especially for non-technical people. Why? Because business phone systems are big ticket items that typically only need replacing or upgrading every ten to fifteen years. Oftentimes, the phone system outlasts the people who originally had it installed.
The 4 biggest mistakes when choosing a business phone system Read More »
In the world of serial entrepreneurs, incubators, and venture capitalists everyone is looking for a competitive advantage to put their company on the “bleeding edge.” To achieve this, we propose that startups closely inspect an aspect of their company that is too often overlooked: the phone system. A hosted phone system, or hosted PBX (HPBX)
Why HBPX is the Ideal Business Phone System for Startups Read More »
If you’re confused about what an IVR is, you are probably more familiar with it than you realize. An interactive voice response, commonly abbreviated as IVR, allows your customers to communicate with your business using a telephone’s keypad. An automated attendant collects input, processes it, and can effectively route phone calls. You may have experinced an IVR when dialing
Your Personal Automated Assisant, the IVR Read More »
Our pachyderm friends might not be the best source for business advice, but they do know how to communicate. One communications technology that humans have embraced in recent years is called a SIP Trunk. Rather than exploring what SIP Trunking is, let’s focus on what SIP Trunking does.
Ask A Thirsty Elephant How a SIP Trunk Saves You Money Read More »
With so many different options for Northeast Ohio business phone services, choosing the right one can be confusing. Below are different components of a business phone service system that you should know. Between PBX and SIP Trunks, from Virtual PRI to Disaster Recovery, this post will give you some clarity on what these terms mean
4 Helpful Tips to Find the Best Business Phone Service in Cleveland Read More »
As the Voice over IP experts here in Cleveland, we know a thing or two about deploying VoIP, whether it be on a dedicated circuit, MPLS network, or broadband connection. Now with the splash SD-WAN is making, we’ve been getting a lot of questions about how VoIP is (or will be) provisioned over SD-WAN. First,
VoIP Over SD-WAN – What to Expect Read More »
Offering the Right Service Options All Comes Down to the Provider In the old days, the phone company handled voice and the ISP handled data. Nowadays with the proliferation of Voice over IP, traditional PBX systems are becoming obsolete. The internet is also being used for a lot more than just surfing the web. With
What Every MSP Should Know About Voice and Data Providers Read More »
Not too long ago, the telecom world was divided up nicely. Everyone had their place and played their role. The phone system manufacturer made premise-based hardware business phone systems. Carriers ran lines into those systems and billed the customer directly. ISP’s handled internet access, and Managed Service Providers handled the LAN. Even the copier folks
The Telecom Vultures and What Every MSP Should Guard Against Read More »
SD-Wan (software-defined wide area network), is a relatively new WAN technology. Until now, businesses have relied on private WAN architectures like MPLS to support their remote sites. The idea being that their remote users should have the same application experience as those directly connected to the corporate LAN. Until now, companies would have to run
Why All The Buzz About SD-WAN? Read More »
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