Offering the Right Service Options All Comes Down to the Provider In the old days, the phone company handled voice and the ISP handled data. Nowadays with the proliferation of Voice over IP, traditional PBX systems are becoming obsolete. The internet is also being used for a lot more than just surfing the web. With […]
What Every MSP Should Know About Voice and Data Providers Read More »
Not too long ago, the telecom world was divided up nicely. Everyone had their place and played their role. The phone system manufacturer made premise-based hardware business phone systems. Carriers ran lines into those systems and billed the customer directly. ISP’s handled internet access, and Managed Service Providers handled the LAN. Even the copier folks
The Telecom Vultures and What Every MSP Should Guard Against Read More »
The average business phone system will typically last 7-15 years. While the average lifespan is certainly longer than a PC or server, these systems will face an eventual end of life. Oftentimes, manufacturers stop supporting older model systems well before they fail on-site. Staying educated and looking at options ahead of your current system breaking
Considerations for Aging Phone Systems Read More »
Managed Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. At many businesses, thin clients have replaced expensive desktop PC’s, and Virtual Servers and virtual services now handle much of the heavy lifting such as file sharing and
Why MSPs Aren’t Yet Fully Leveraging the Cloud for Their Clients Read More »
Earlier this year, telecommunications giant, Avaya, filed for Chapter 11 bankruptcy. Three months ago, Toshiba announced plans to shut down its business phone division, leaving dealers across the nation shocked and scrambling to come up with alternative solutions. Brian Metherell, vice president and general manager of Toshiba America Information Systems’ (TAIS) Telecommunication Systems Division
What Message is Avaya and Toshiba Sending to MSPs? Read More »
When it comes to IP phone systems, Managed Service Providers are missing opportunities to increase value to their clients in a variety of ways. The Issue IP phone systems are replacing traditional systems for a variety of reasons. The primary of which is feature sets. IP systems provide a much richer set of features
What MSPs are Missing When it Comes to Premise-Based IP Phone Systems Read More »
As traditional phone systems continue aging, we’re seeing more and more of our clients struggle to keep them chugging along. We often witness clients sourcing replacement parts for their old phone systems from eBay and other sites like Craigslist.
Is Your Phone System “Repair by eBay?” Read More »
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