With everybody and their brother pushing Hosted PBX services, why even consider an IP-based system? In this article, we’ll take a high-level look at the major differences and benefits of each.
Hosted PBX or Premise-Based System? What Every MSP Should Know Read More »
Managed Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. At many businesses, thin clients have replaced expensive desktop PC’s, and Virtual Servers and virtual services now handle much of the heavy lifting such as file sharing and
Why MSPs Aren’t Yet Fully Leveraging the Cloud for Their Clients Read More »
Earlier this year, telecommunications giant, Avaya, filed for Chapter 11 bankruptcy. Three months ago, Toshiba announced plans to shut down its business phone division, leaving dealers across the nation shocked and scrambling to come up with alternative solutions. Brian Metherell, vice president and general manager of Toshiba America Information Systems’ (TAIS) Telecommunication Systems Division
What Message is Avaya and Toshiba Sending to MSPs? Read More »
When it comes to IP phone systems, Managed Service Providers are missing opportunities to increase value to their clients in a variety of ways. The Issue IP phone systems are replacing traditional systems for a variety of reasons. The primary of which is feature sets. IP systems provide a much richer set of features
What MSPs are Missing When it Comes to Premise-Based IP Phone Systems Read More »
When it comes to Voice over IP (VoIP), there’s plenty which can go wrong, and having been in the VoIP services business for many years, we tend to see the same issues pop up over and over. Below, we’ll review the three most common issues we deal with so you’ll know what to watch out for
3 Most Common Internet-Related VoIP Issues Read More »
As the trusted voice partner of many MSPs, we regularly hear all the horror stories about a former vendor, partner, or third-party supplier who promised the world only to fail miserably when it came time to deliver.
MSPs Losing Money Supporting Third-Party Solutions Read More »
We work with a lot of Managed Service Providers, and the one common theme among them is their desire to focus on providing maximum value to their clients within their core focus, and find reliable, trustworthy partners to provide services outside of their main business area. Secondarily, they want to increase revenue and profitability in
VoIP Can Be Low-Touch High-Margin for MSPs Read More »
Managed Service Providers can’t do it all, which is why over 90% say they rely on partners to help augment services to their clients. The problem – profitability on third-party products. Many of the MSPs with whom we speak rave about their partners, but when the questions about client satisfaction, support, and value subside, we
How MSPs Can Find Profit Selling Third Party Products Read More »
If you’re unfamiliar, SIP stands for “Session Initiated Protocol,” and is the primary protocol used to establish a voice communication session on a data network. SIP Trunking is a service offered by VoIP providers like N2Net which replaces the traditional phone line in a business and allows voice traffic to traverse the data line instead.
How SIP Trunking Can Add Revenue for MSPs Read More »
The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t
Cloud-Based Voice Can’t Guarantee Call Quality Regardless of the System or Vendor Read More »
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