Voice over IP
The NAT and SIP Problem – Here’s How to Fix it.
Updated July 2018 When dealing with VoIP traffic on today’s networks it is inevitable that you will run across an issue involving NAT and SIP. It is helpful to understand what NAT (Network Address Translation) does before you see why this causes a problem with SIP (Session Initiation Protocol).
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SIP. A Primer. What the Heck is that?
In the world of telecommunications, SIP is a buzzword used by many but often misunderstood. SIP stands for Session Initiation Protocol and is defined in RFC 3261. SIP is a signaling protocol designed to set up, tear down and modify phone calls on modern VoIP networks. To be clear, SIP is not what transports the
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3 Things You Probably Didn’t Know About PBX Caller ID
Your desk phone rings. You’re in the middle of a time sensitive report and glance over to see who’s calling. The PBX caller ID number is 888-555-5565 with a caller ID name of Unknown. You chalk that one up as a telemarketer and keep typing. Five minutes later the phone rings again. This time, the
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Symbiotic SIP Trunking – Rekindling the Romance Between Carriers and Dealers
In the old days (early 2000’s), Data LANs and business phone systems were like my ex-wife’s birthday. She was born on December 29th, and while her birthday was only four days separated from Christmas, I was very sternly warned that they were never to be combined or merged in any way. They were two very
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The 4 biggest mistakes when choosing a business phone system
Choosing a business phone system can be daunting, especially for non-technical people. Why? Because business phone systems are big ticket items that typically only need replacing or upgrading every ten to fifteen years. Oftentimes, the phone system outlasts the people who originally had it installed.
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What is VoIP and why does it matter for your business?
If the extent of your office telecommunications knowledge revolves around: a.) picking up your office telephone when it rings or, b.) picking up your phone, dialing a number (maybe an extension), hearing the ring and waiting for someone to pick up —you’re not alone but you might be missing out on a HUGE opportunity to
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Ask A Thirsty Elephant How a SIP Trunk Saves You Money
Our pachyderm friends might not be the best source for business advice, but they do know how to communicate. One communications technology that humans have embraced in recent years is called a SIP Trunk. Rather than exploring what SIP Trunking is, let’s focus on what SIP Trunking does.
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Voice Services Turning into Billing Nightmares for MSPs
Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is
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